The Customer Service Module in Repair360 lets you effortlessly add service contracts and perform warranty repairs on any vehicle. The software has all necessary contact details, and allows requests for service, appointment scheduling, and text reminders. Customer approvals for any repairs can be collected and processed on a mobile device or via email or text, so your team and your customer are always aligned. The system shows your customer all service jobs, together with any markup or discounts credited to their warranty or goodwill. Your customer’s confidence in the repairs is improved because they feel informed throughout the process.
In keeping everyone in your operation informed and productive, Repair360 can also send alerts to customers to let them know the status of their cars. Individual customers get peace of mind knowing they’re in the loop, and fleet and auction customers benefit by knowing when their vehicles are in-process and when they’re ready for delivery. Phone calls to and from customers are reduced, and customer satisfaction improves.